Website
Q: What if a product is not in stock?
On each product page you can see if the product is available. Most of our products we have in stock and we can deliver immediately. If our stock is temporarily exhausted then you will see "out of stock" on that particular item. You can select button "notify me" or add in your "wish list" , so you will know when the product is again available in your own account. Please mail us if you have a question about the stock of a particular product online@plantoys.com
Q: Do I need to create an account?
We recommend you to register and create an account to enjoy the following personalized services:
  • Quick access to order status, delivery tracking and order history
  • Add shipping / billing addresses for easier checkout options
  • Save your profile for customized offers & services
  • Stay updated about our latest news
  • Q: How can I change my shipping address and personal information?
    Visit the 'my account' page after logging in to your account and click the 'Information' or 'address' button on your leftside. After filling in your new information/address details, this will be automatically saved for selection in check out.
    Q: How long is my order reserved?
    We don't reserve an order until the payment is completed.
    Q: How do I know if my order was successful?
    You will receive shortly after your order a confirmation email of the items you ordered. If you did not receive this confirmation please contact us at info@plantoysinc.com
    Q: How do I track my order?

    Your account gives you easy access to all order numbers and tracking information.

    After logging in to your account, go to your 'Order History'. From here you can view your most recent orders and older orders. Once you receive our shipping confirmation email, you can click 'Order Tracking' (under Order History button) and put your tracking number to see the shipping status.
    Q: Can I cancel an order?
    After placing an order and completing your payment, it is included directly in our system and can not be canceled. Sorry for any inconvenience.
    Payment
    Q: How Can I pay?
    All payments are processed through credit card only.
    Claim
    Q: How Can I claim?
    Please provide us:
  • Photo of the defective parts
  • Batch number as appeared on the box or products
  • Full address details + telephone number for delivery arrangement of the replacement parts if needed.
  • please contact us at customercare@plantoysinc.com or call us at 650-968-4783 for further assistance.
  • Shipping
    Q: Shipping Policy
  • Shipping within the US is a flat fee of $7.99 for orders under $50. Free shipping for orders $50 and above.
  • PlanToys ships via UPS ground. We do not ship to PO Boxes.
  • Your order will be processed and shipped within 3-5 Business Days
  • For any urgent delivery and product claim, please contact us at customercare@plantoysinc.com
  • PlanToysHours: Monday - Friday 8:00 AM - 4:30 PM PST. We're closed on Public Holiday.
  • Tel : 650-968-4783
    Return & Exchange Policy
    Q: Return & Exchange Policy
    We sincerely hope that you enjoy your purchase; however, if you would like to return your items purchased from PlanToys.com, we will gladly help you with the process. Please review the guidelines below prior to your return to ensure that your items are eligible for a return/refund. Return Guidelines: Unopened Sets
  • All returns or exchanges must be made within 30 days of receipt.
  • Your items must be in the condition received and in the complete original box and/or packaging – unopened and unused.
  • We are unable to issue refunds to gift recipients.
  • Shipping cost & shipping sales tax incurred for returns are non-refundable and within the customer’s responsibility.
  • We reserve the right to not accept a return merchandise without a receipt.
  • A merchandise and taxes will be fully refunded; however the shipping and handling fees will not be refunded along with shipping taxes.
  • A refund will be issued in the same method of the original payment.
  • PlanToys reserves the right to request an email/send us pictures of a damaged or defective merchandise before accepting a return.
  • The customer is responsible for returning the item (s) unless we can prove that the item are manufacturing defect /or are damaged by delivery.
  • You must submit Return Form, print and attach with the return item.
  • We reserve the right to not accept the return of any merchandises that does not meet the above requirements.
  • Return Guidelines: Opened and Used Sets
  • All returns or exchanges must be made within 30 days of receipt.Opened products purchased from PlanToys.com must include the original packing slip or receipt and can be returned for exchange.
  • Shipping cost & shipping sales tax incurred for returns are non-refundable and within the customer’s responsibility.
  • If you purchased a product from an authorized PlanToys retailer, please contact that retailer for assistance with your refund. We will work directly with them on the backend.
  • Defective/Replacement pieces
  • For returns or support with the replacement of a broken/defective product purchased from PlanToys.com, please contact us at customercare@plantoysinc.comor call us at 650-968-4783 so we can assist.
  • Refunds
  • Refunds will be credited to your account within 10 business days from the date the return is received. To process your refund, please contact us at customercare@plantoysinc.com to begin the process.
  • Apply to be a PlanToys retailer
    Q: PlanToys Wholesale Account Application

    If you are interested in a wholesale account, please submit the following information and agree to the following terms.


    Please allow up to 1 week for processing. We will contact you with further information if we are able to do business at this time. If your business does not fit our criteria at this time, we will keep your contact information on file for future use.
    To qualify for a wholesale account, your business must meet the following requirements:
    1. Maintain Current Business Information
    Maintain accurate and up-to-date company information throughout the term of your reseller relationship with PlanToys, Inc. For example, if contact information changes, you open a new store location or change your name, notify us immediately.
    2. Disclose All Locations that Carry PlanToys Products
    Qualifying retail locations can only be one of the following: your brick and mortar store(s), your commerce-enabled website, or temporary storefronts (events, pop up stores, etc)
    3. Sell on Approved Retail Websites Only
    Must only take orders via publicly accessible ecommerce enabled web pages hosted on approved websites owned and operated by your company.Selling on 3rd party sites (ebay, etc), drop-ship accounts (Buy.com, Newegg.com, Overstock.com, etc.), classified sites (Craigslist.com, Facebook Marketplace, etc.) or direct messages on forums is strictly prohibited. Selling on Amazon.com under your company name requires approval. Selling on Amazon using Fulfillment by Amazon (FBA) services is strictly prohibited. If you would like an exemption for consideration, please list on application notes.
    Selling on 3rd party sites (ebay, etc), drop-ship accounts (Buy.com, Newegg.com, Overstock.com, etc.), classified sites (Craigslist.com, Facebook Marketplace, etc.) or direct messages on forums is strictly prohibited. Selling on Amazon.com under your company name requires approval. Selling on Amazon using Fulfillment by Amazon (FBA) services is strictly prohibited. If you would like an exemption for consideration, please list on application notes.
    4. Report Sell-Thru
    Be prepared to report sell-thru information by SKU & approved retail location upon request.
    5. Abide by PlanToys, Inc. Trademark & Brand Policy Guidelines.
    Must agree to comply with PlanToys Trademark and Brand Policy and represent yourself as a PlanToys authorized retailer in all online advertising and sales collateral.
    Setting up businesses, registering domain names, or social media usernames that contain any of PlanToys' trademarks is strictly prohibited.
    Do not use unapproved marketing materials (such as photos & copy) for PlanToys products.
    Do not advertise PlanToys' products in ways that violate the terms of these Reseller Requirements or Minimum Advertised Price Policy.
    6. PlanToys Minimum Advertised Price Policy
    Ensure you understand and abide by PlanToys' MAP Policy. (Please see separate document)
    7. Sell to Customers within Assigned Geographic Territory Only
    Do not sell or ship PlanToys products to international customers and/or outside of your country.
    8. Sell to Retail Consumers Only
    Do not sell PlanToys products to other retailers, B2B accounts, wholesalers, or freight forwarders. Please sell to your end consumers only. If you would like an exception, please explain in notes
    9. Only Purchase PlanToys Products Directly From PlanToys, Inc.
    Do not buy PlanToys products from other retailers, or from sources not explicitly endorsed by PlanToys, Inc.
    10. Only Sell Products in Original Packaging
    Do not alter or bundle original packaging in any way prior to reselling products. Removing products from packaging and reselling in different packaging or under a different name is strictly prohibited. If you would like an exemption, please explain in notes
    11. No Bundling Products
    Do not integrate products into your own, or 3rd party products, and sell as bundles without a license and permission from PlanToys, Inc.
    12. Obey the Law, Abide by Policy Rules
    Comply with all applicable laws, rules, regulations & policies related to advertising, sale & marketing of PlanToysproducts.
    13. Support our Branded Online Community and Abide by our Social Media Guidelines
    Do not create social media profiles or usernames that contain any of PlanToys’ trademarks.
    14. Demonstrate Your Expertise and Serve Customer Needs
    Demonstrate that you and/or your employees understand how to successfully introduce PlanToys products and our sustainability.
    Provide a level of sales support and customer support for our customers that, at minimum, demonstrate industry best practices.
    15. Obey the Law, Abide by Policy Rules
    Comply with all applicable laws, rules, regulations & policies related to advertising, sale & marketing of PlanToysproducts.
    By completing and submitting the following information below, you hereby agree to the above terms. Failure to comply with all of the terms in PlanToys Wholesale Account Requirements will result in suspension or termination of your account.
    First Name: ,Last Name: ,Business Name: ,DBA: ,Contact Email: ,Invoice Email: ,Store Telephone Number: ,Contact Phone Number: ,Fac Number: ,Federal/Country Tax ID: ,State Tax ID: ,Retail address: ,Address ,City ,State ,Zip code ,Billing address: ,Address ,City ,State ,Zip code ,Shipping address: ,Address ,City ,State ,Zip code ,Website: ,Instagram: ,Facebook: ,Twitter: ,Year Established: ,What other products do you sell: ,Do you sell products on the internet? Y/N ,Please list all websites, web names and seller accounts that you sell on or under including sites such as Amazon, eBay or other online 3rd Party Marketplaces: ,Trade Reference: ,Company: ,Contact: ,Account # ,Telephone: ,Email:

    Reference sheets can also be faxed to 650-968-4947 or emailed to rudy@plantoysinc.com
    Additional notes and requests for excemption:
    Branding
    Q: How can I collaborate with your brand?
    We love to collaborate with people who have the same passion as us, to help to make our kids grow up better and our world be a better place, through sustainable practices. If this is also your passion, please contact us.
    Q: I have some suggestions on your toy or design idea. I'd like to submit. Can I discuss with you?

    Of course, we welcome your suggestion and always listen to our customers. We are open to any possible collaboration with our customers in order to ensure they enjoy the full and most meaningful benefits of our toys.

    Please send your suggestion and/or design proposal via contact us
    Q: Do you use renewable energy in your factory?
    Yes, we try to use alternative clean energy as much as we can. Solid biomass such as surplus wood pieces from our production is burned to be a bio-fuel to produce the heat to use in PlanWood production. We use solar energy and use food waste from the factory’s canteen in order to turn to be biogas, the renewable energy to use for cooking in our canteen.
    Q: Are your toys and packaging biodegradable?

    Our toys mostly are biodegradable because they made from wood, use non-toxic color and no chemical that harmful to humans and environment.

    But some tiny parts in some of our toys are made from metal and plastic to make the toy stronger, those are not biodegradable. But we do not stop to find the biodegradable materials to replace it. However we would like to encourage you to share the toy that your kid did not play to other kid. And if the toy is broken and can not be fixed, please recycle properly.
    Q: How do your supply chain purchases affect communities along the way?
    Around 70% of the materials we use to produce our toys are taken from a 30 kilometers (approx. 19 miles) radius from our manufacturing plant in Trang, Thailand. It is not only to provide the income for the local community but also to reduce the carbon footprint from transportation.
    Q: What does Carbon Footprint icon on your new packaging means?

    The carbon footprint icon on our new product packaging shows the number of our carbon dioxide emission of each product we produced. Because we like to know the amount of greenhouse gases that have been released through our manufacturing and what we can do to minimize our negative impact on the environment. Additionally, we annually implement a reforestation activity to help reduce these gases. At PlanToys, we calculate the amount of greenhouse gas that is released from initial processing in the factory to the doorstep of our factory (from gate to gate)*. With a sticker printed on our new packaging, we hope to better represent our passion for sustainability and set a standard for environmentally-friendly practices.

    *From gate to gate: The calculation of the amount of greenhouse gas that is released from the arrival of the raw materials through production within the factory until the product is packed and ready to leave the factory gate.
    Product
    Q: What kind of wood are your toys made of?
    All our toys are manufactured from natural rubber wood from rubber trees that no longer produce latex after 25 years. Three years prior to removing those trees, farmers stop adding fertilizer to the soil in order to save costs and ensure that all wood is free from toxins.
    Q: Why do PlanToys choose to use rubber wood?
    Because pesticides are rarely used in rubber wood plantations because the trees are not primary targets for infestation.Farmers only use fertilizer on trees that are 20-22 years old, after that age farmers will stop adding fertilizer to the soil 3 years prior to removing rubber trees in order to save cost but still tapping the latex for another 3 years. This procedure will naturally clean up chemicals in the rubberwood before it is used for toy production. PlanToys is the first manufacturer of wooden toys in the world to use reclaimed rubber wood. We upcycle the rubber trees from being burned to make wooden toys.
    Q: Is PlanToys certified by FSC?

    We are not FSC Certified. The reason why is that we can not be FSC certified since we don’t use forest wood. We use plantation wood from the rubber industry which we repurpose and upcycle into toys to save them from being burned. We are in a sustainable manufacturing class of our own above FSC Certification.

    To be FSC certified according to their guidelines, you have to first destroy a forest and then replant. We do not believe in destroying a natural forest to make toys. We believe in the process of the transformation of materials of wasted or no longer used as new materials or new products with larger amounts and better quality (Upcycled).
    Q: Which are international standard certification PlanToys received?

    ASTM (USA) & EN71 (Europe) are international safety standards for products.

    ISO 9001 is certified for world-class quality of products and services.

    ISO 14001 is for the excellence in environmental management.

    OHSAS 18001 is the certification confirms our healthy work environment – in terms of both safety and health standards for office and factory employees.
    SA 8000 is for employee quality of life after instilling a program that mandates equal opportunity for all employees.
    Q: Are your toys safe for children?

    At PlanToys, we realize that the safety of your children is of the utmost importance. We want to assure every parent that all PlanToys products comply with rigorous safety standards. Our toys meet our own stringent in-house standards and fulfill or exceed the European (EN71) and American (ASTM) safety requirements.

    We use non-formaldehyde glue that is certified E-Zero formaldehyde free glue and apply only organic color pigment and water-based dyes for all the products. Which is safer than chemical dyes which contain lead or any other heavy metals. This make it safe for children and environmentally friendly.
    Q: Is it safe for children to put toys in their mouths?
    Yes. Our toys are made from replenishable rubberwood which is preservative free and naturally processed. Since no harmful additives or colorings are used and our water-based paints are safety certified, it poses no health hazard if a child put it in his/her mouth by accident.
    Q: If some parts of the toy are damaged, or lost, Can I purchase any replacement?

    Yes. If any of the parts of your PlanToys® purchases were missing, broken, bitten by your good old pet, or defective, we would be happy to send you replacements at reasonable charges.

    Please ensure that you include the following information:
    - Product name and/or code
    - Batch Number (optional)
    - Name of part required
    - Purchase date and store name (optional)

    - Your name, complete address, and contact details for postal

    If it’s a manufacturing defect, we’d appreciate a photograph of the toy to help our Quality Assurance and Engineering team research to prevent the problem.
    Please visit our contact us page to send us details and upload your photos.
    General
    Q: Is there any special care instructions for PlanToys’ product?

    You can easily clean and care of our toys by following the guideline below:

  • After playing, use a damp cloth to clean and dry the toys thoroughly.
  • Preferably, do not use normal cleaning products because unless they are marked as nontoxic. Because they may contain chemicals that can easily be absorbed by children.
  • Keep toys, especially ones that contain rubber parts in a dry environment, and avoid high temperatures and direct sunlight.
  • Examine your toys regularly to ensure that they are in good condition.
  • For water toys, do not soak them in water for over 24 hours. For other wooden toys, do not soak them at all.
  • Q: How can I download assembly sheet or play instruction?
    You can download assembly sheet or play instruction in our product detail page.
    Q: How can I contact PlanToys?
    Please click "contact us" or follow us on social media : FB,LINE, Youtube
    Q: Where can I buy Plantoys' product?
    ONLINE:
    From this website, you can click "shop now" button at the homepage or click "buy this product" on product detail page. Or simply, go to visit website https://www.usa.plantoys.com
    In USA:
    Store locator: USA & Canada:
    Plantoys, Inc.
    Address: 1341 N. Market Blvd Suite 200 Sacramento, CA95834
    Tel: +1 650 968 4783 Fax: +1 650 968 4947
    Email: info@plantoysinc.com
    Store locator: China: Shanghai Sharing Trading Co., Ltd.
    Address: The Mixc MT1-817 | 3999 Hongxin Rd. | Minhang Dist., Shanghai, PRC
    Store locator: Europe:

    Plantoys Europe
    Address: Nieuwelaan 4, 9220 Hamme, Belgium
    Tel: +32 475 75 84 93, +32 471 29 45 87
    Email: europes@plantoys.com